FAQ
Find your Answers Here.
General Information
What is Kyros?
Kyros is a premium jewelry brand focused on inspiring individuals to pursue personal growth and excellence. Each piece is designed to remind you of your goals and commitment to self-betterment.
Who is Kyros for?
Kyros is for those who seek quality, style, and purpose in their jewelry. Our pieces are crafted for individuals motivated by personal growth and self-empowerment.
Product Details
What materials are used in Kyros jewelry?
Our jewelry is made from high-quality materials, including stainless steel, 18K gold plating, and genuine leather, providing both durability and a refined look.
Are Kyros products water and sweat-resistant?
Yes, our jewelry is crafted to resist water and sweat, allowing you to wear it confidently through daily activities without worrying about tarnishing or fading.
Is there a lifetime guarantee on Kyros jewelry?
Absolutely. We stand by the quality of our jewelry with a lifetime guarantee against fading and tarnishing.
Do you offer custom or engraved pieces?
Currently, we don’t offer custom or engraved pieces, but stay tuned as we’re always expanding our offerings based on customer feedback.
Ordering & Shipping
How do I place an order?
Simply browse our online collection, select your desired items, and follow the checkout process. If you need assistance, feel free to contact us.
Where do you ship?
Currently, we offer local delivery within Lebanon only.
How long does delivery take?
Delivery within Lebanon takes approximately 1-2 days from the time of order confirmation.
Can I track my order?
Yes, once your order is confirmed, we’ll send you an update on the expected delivery time.
Returns & Exchanges
What is your return policy?
We accept returns within 10 days of delivery, provided the items are in their original condition. Please contact our support team to initiate a return.
How do I exchange an item?
If you wish to exchange an item, contact us with your order details. We’ll guide you through the process to ensure you receive a piece that meets your expectations.
What if my bracelet or necklace is too large?
If a bracelet or necklace is too large, simply cover the delivery fee, and we’ll customize it to fit you perfectly, at no additional charge.
Are there any items that cannot be returned?
For hygiene reasons, certain items such as earrings cannot be returned. Custom or engraved items are also non-returnable unless there’s an issue with quality.
Jewelry Care
How do I care for my Kyros jewelry?
While our jewelry is water and sweat-resistant, for the best results, store it in a dry place when not in use. Use a soft cloth to gently clean your pieces, maintaining their shine and durability.
Will the gold plating wear off over time?
Our 18K gold-plated jewelry is designed to last. With proper care, the gold plating remains intact, backed by our lifetime guarantee against fading.
Contact & Support
How can I contact Kyros?
You can reach our support team via email, by filling out the contact form on our website, or directly on WhatsApp at +961 81 840 400. We’re here to help with any inquiries you may have.
Where can I stay updated on Kyros news and new products?
Follow us on our social media channels and sign up for our newsletter to stay informed about new product releases, promotions, and motivational content.